Refund policy
Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy.
Last updated: October 2026
1. Cancelling Your Order Before Dispatch or Collection
You may cancel your order at any time before dispatch without giving a reason.
To cancel, please contact us immediately by telephone or email at info@classicmercedesparts.co.uk.
Collection Orders
You have 15 calendar days to collect your order unless otherwise agreed in writing. If your order remains uncollected for more than 30 calendar days and you subsequently wish to cancel, a refund of 50% of the order value may be offered at our discretion.
2. 30-Day Returns – For Any Reason
You may return any item within 30 calendar days of receiving it, for any reason. This goes beyond your 14-day statutory right to cancel under the Consumer Contracts Regulations 2013.
To return an item, please let us know within 30 days of receipt and send the item back to us within 14 days of notifying us.
Condition of Returned Items
Returned items must be:
- In the same condition as delivered
- Undamaged
- Must not be dismantled, opened, modified, altered, repaired, tampered with, or structurally interfered with in any way
- In their original packaging
Once we have received the returned item in satisfactory condition, we will issue a full refund. You are responsible for the cost of return postage unless the item is faulty or was sent in error.
3. Transit Damage
Items damaged in transit should be rejected at the point of delivery where possible.
If damage is not immediately apparent, please inspect your order as soon as possible after delivery and report any damage to us at info@classicmercedesparts.co.uk with photographic evidence within a reasonable time of receipt.
We will take all reasonable steps to repair or replace damaged goods in a timely manner.
4. Warranty
All products are covered by a 30-day warranty from the date of receipt, unless otherwise stated at the point of purchase.
What the Warranty Covers
This warranty covers faults or failures attributable to the condition of the part as supplied.
What the Warranty Does Not Cover
The warranty does not cover:
- Damage resulting from incorrect fitment
- Damage resulting from incorrect use
- Damage arising from circumstances unrelated to the condition of the part as supplied
- If the part has been opened, taken apart, had internal components removed or replaced, or has been damaged during inspection, fitting, testing or attempted repair.
We strongly recommend having parts inspected and fitted promptly after receipt. Cannstatt Classic Mercedes Parts will not be responsible for any mechanic fees, labour costs, or testing costs associated with a warranty claim.
In cases where a returned item is found to have failed due to incorrect fitment or use, the warranty claim may be declined.
5. Faulty or Incorrectly Described Goods
If a product develops a fault within 30 days of receipt, or was not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015. In this case we will also cover the cost of return postage. Please contact us at info@classicmercedesparts.co.uk to arrange this.
6. How to Return an Item
Please follow these steps to return any item to us:
- Contact us at info@classicmercedesparts.co.uk or call 0800 688 9576 before returning any item.
- We will provide return instructions and a return address.
- Pack the item securely in its original packaging where possible.
- Include your order number and reason for return inside the parcel.
We recommend using a tracked postage service. We cannot accept responsibility for items lost in return transit.
7. Refunds
Refunds are processed to the original payment method once the returned item has been received and inspected – typically within 3–5 working days, and always within 14 days of receiving the item. We will notify you by email once your refund has been issued.
8. Contact Us
For any returns or refund queries, please contact us:
- Email: info@classicmercedesparts.co.uk
- Phone: 0800 688 9576
- Website: classicmercedesparts.co.uk
Cannstatt Classic Mercedes Parts reserves the right to update this policy at any time. Your statutory rights remain unaffected.