1. Introduction

These Trade (B2B) Terms & Conditions (“Trade Terms”) apply to approved Trade Account holders purchasing through our website.

All Trade customers are subject to our standard Website Terms & Conditions, Parts Sales Policy, Returns Policy, and all other applicable store policies. These Trade Terms apply in addition to those policies.

2. Eligibility

Trade Accounts are available to legitimate business customers operating within the automotive sector, including but not limited to:

• Professional mechanics
• Vehicle restorers
• Automotive workshops
• Classic car specialists
• Automotive parts resellers
• Automotive-related businesses
• Ltd & Sole Trader with valid tax number

Trade Accounts are available to businesses located in the United Kingdom and worldwide.

We reserve the right to request proof of business status at any time.

We reserve the absolute right to accept or reject any Trade Account application at our sole discretion. Applications may be declined if the applicant does not meet our eligibility criteria.

3. Trade Account Application Process

• Applicants must complete the Trade Account application form via our website.
• All required information must be provided accurately and truthfully.
• Applications are reviewed internally.
• If approved, the applicant will receive confirmation by email.
• Only upon confirmation will Trade status be activated.
• Customers can log in to the Trade Account via a one-time code sent to the email address provided.

We reserve the right to suspend or revoke Trade status at any time if the account holder no longer meets eligibility requirements or breaches our policies.

4. Store Credit Program

4.1 Overview

Approved Trade customers receive 20% store credit on eligible purchases.

Store credit:

• Does not expire
• Is non-transferable
• Has no cash value
• Cannot be exchanged for cash or refunded
• Is optional to use (customers are not required to apply it on future purchases)

4.2 How Store Credit Is Calculated

Issued store credit is calculated based on: Total order amount (excluding applied store credits, discounts and shipping).

This means store credit is calculated on the net merchandise value only.

The following are excluded from the calculation:

• Shipping costs
• Previously applied store credits
• Discount codes or promotional discounts

Store credit is calculated at 20% of the eligible order value.

4.3 When Store Credit Is Issued

Store credit is issued after:

• The order has been fully processed, and
• Payment has been successfully completed.

We reserve the right to delay issuing credit in cases of suspected fraud, payment disputes, or order irregularities.

4.4 Use of Store Credit

• Store credit can be applied to future purchases
• Use of store credit is not mandatory
• Partial use of available credit is permitted
• Any unused balance remains on the Trade account

5. Returns & Store Credit Adjustments

If an order (or part of an order) is refunded:

• The corresponding store credit amount previously issued for that purchase will be adjusted accordingly.
• We reserve the right to deduct previously issued credit relating to returned items.
• In cases of abuse of the returns system, Trade status may be suspended or revoked.

All returns remain subject to our standard Returns Policy.

If store credit has been used to pay for all or part of an order, and the order (or part of it) is refunded, the corresponding store credit amount will be returned to the Trade Account’s store credit balance. Any cash refund will only apply to the portion of the order that was paid using a monetary payment method.

6. Misuse & Termination

We reserve the right to:

• Suspend or terminate Trade Accounts
• Cancel issued store credit
• Refuse service

If:

• The Trade Account is used for non-business purposes
• The applicant provided false or misleading information
• Our policies are breached
• Abuse of the store credit system is detected

Termination of a Trade Account does not affect any rights or obligations arising prior to termination.

7. Changes to the Trade Program

We reserve the right to modify, suspend, or terminate the Trade Store Credit Program at any time.

Any changes will apply to future purchases and will not affect previously issued store credit unless required due to misuse or policy breach.

8. General

These Trade Terms form part of our general Terms & Conditions. In the event of conflict, our general Terms & Conditions shall prevail unless expressly stated otherwise.