Parts Sales Return Policy
CANCELLING YOUR ORDER PRE-SHIPMENT / PRE-COLLECTION:Prior to dispatch / collection you may cancel your order at any time without given reason. In case of collection you have 15 calendar days to collect your order, unless otherwise agreed in writing.
To cancel your order pre-shipment, please contact Cannstatt Classic Mercedes Parts immediately by telephone or e-mail.
In case you do not collect your order for more than 30 calendar days and wish to cancel it, 50% refund can be given.
CANCELLING YOUR ORDER POST-SHIPMENT / POST-COLLECTION:You have 30 calendar days from the time of receiving / collecting the goods to return any products that were no longer required or ordered in error. In this instance your returned items must be in the same condition as delivered, undamaged and retain all original packaging.
Items that were damaged in transit should be rejected on delivery, however if it is not noticed at this time then you must report the damage to Cannstatt Classic Mercedes Parts with accompanying photographic evidence within 1 day of receiving delivery. At this point the Classic Mercedes Parts will take any reasonable actions to repair or replace damaged goods in a timely manner. Damages reported after 1 day cannot be entertained so we urge customers to check their order immediately after delivery.
All products offered by Cannstatt Classic Mercedes Parts are covered under a 30 calendar days warranty unless stated otherwise at the point of purchase, commencing from the date you received the items. Please note that the item must be received by Cannstatt Classic Mercedes Parts within 30 calendar days for the refund to be accepted, therefore we urge our buyers to have the parts fitted as soon as they received the order. This warranty will be null and void if there is evidence of incorrect use or fitment that may directly or indirectly have lead to the components failure. Cannstatt Classic Mercedes Parts reserves the right to review this policy without given reason, in this instance your statutory rights will not be affected. In case you return an item considered as faulty, Cannstatt Classic Mercedes Parts will not be responsible for any associated costs spent on mechanics and / or testing.
If for any reason you are not in agreement with the above outlined policy, please return your order to Cannstatt Classic Mercedes Parts within 3 days of delivery for a full refund. If the items are not returned we will assume your acceptance of all policies outlined above.